The iCO Guarantee

We’re a firm believer in delivering outstanding service to our customers; after all that’s why they keep returning. To ensure that we consistently achieve and maintain our high standards of service we have our very own Service Guarantee; this is what you can expect from iCO.

 

TICK 01 Respond to all customer enquires within two working hours - if your enquiry cannot be dealt with in that time frame we will inform you as to why and provide an estimated update time. 

TICK 01 Always be transparent and honest – if we’re unable to do something, we will advise you straight away and, where we can, offer any alternatives. We will never try to sell you a product or service you don’t need. 

TICK 01 No hidden costs – all quotations provided will be fully itemised and all inclusive, we will never hide any additional costs. 

TICK 01 No jargon here – we will never try baffle you with jargon talk. 

TICK 01 On time – we will deliver on time, every time. 

TICK 01 Keeping you up to date – we endeavour to keep you up to date at all times. 

TICK 01 Be professional at all times – our team will always be well presented, approachable and identifiable in iCO uniform. 

TICK 01 Look after everyone – we will always treat your customers and guests like our own, in a professional and polite manner. 

TICK 01 Be safe – our team will always follow our extensive Health and Safety manual, ensuring that all services and events are provided in a safe environment.

TICK 01 No mess here – we endeavour to return any event space to its original state, ensuring all rubbish and equipment is cleared away.

 

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